★★★★★ 1
No customer service for product under warranty
Color: Beige
loved this umbrella for the 4 months we used it. did a lot of research to find an umbrella that would stand up to New England "breezes" -- this one was advertised as wind resistant; bought in June 2025, seemed very sturdy, really nice-looking, used on our patio (installed in the base the recommended base) through the summer; stored indoors for the winter; brought back onto patio a couple weeks ago. On a day with average wind a couple weeks ago, the tilt mechanism broke. Umbrella did not fall over, a gust of wind just forced the tilt mechanism to snap. Spent a lot of time trying to fix it, but it's permanently broken. It's less than a year old so still under warranty, as stated in the materials they sent with the umbrella. Same materials list the email to contact if there are any problems with the product. Have emailed the company, twice now, asking for a refund or replacement. Radio silence. Don't buy this unless you're ok with throwing it away after four or five months of use and being ignored by customer service.
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Reviewed in the United States on May 29, 2026